Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. This Return and Refund Policy outlines the procedures and guidelines for returns and refunds in accordance with Cambodia government laws.

• Returns:

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [X] days of receiving the item. We may request photographic evidence or other supporting documentation to assess the condition of the product. Once verified, we will offer one of the following options: a) Replace the damaged or defective product with a new one, subject to product availability. b) Provide a full refund of the purchase price. c) Offer store credit or a voucher for future purchases, upon your request.

1.2 Incorrect Product: In the event that you receive an incorrect product, please contact our customer support team within [X] days of receiving the item. We will guide you through the return process. Once we receive the incorrect product, we will: a) Send you the correct product, subject to availability. b) Provide a full refund of the purchase price. c) Offer store credit or a voucher for future purchases, upon your request.

• Refunds:

2.1 Valid Refund Reasons: Refunds will be issued under the following circumstances: a) Damaged or defective products that cannot be replaced or repaired. b) Incorrect products shipped and the correct product is not available for replacement. c) Non-delivery of the ordered product(s) within a reasonable time period.

2.2 Refund Process: To initiate a refund, please contact our customer support team within [X] days of receiving the product. We may require you to provide supporting documentation or return the product, depending on the specific circumstances. Refunds will be processed within [X] days upon approval of the refund request. The refund will be issued through the original payment method used during the purchase.

3. Exclusions:

The following situations are not eligible for returns or refunds: a) Change of mind or personal preference. b) Products damaged due to misuse, neglect, or improper handling. c) Products with expired warranty periods. d) Products purchased from unauthorized sellers or third-party platforms.

4. Return Shipping:

If a return is required, we will provide you with instructions for returning the product. In most cases, you will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Please note that this Return and Refund Policy is in accordance with Cambodia government laws and regulations. If any conflicts arise between this policy and applicable laws, the laws will take precedence.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for assistance.

Thank you for choosing to shop with us. We are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines our procedures and guidelines for shipping products in compliance with Cambodia government laws.

1. Shipping Methods and Timeframes:

We offer the following shipping methods for deliveries within Cambodia: a) Domestic Shipping: We partner with trusted local courier services to ensure efficient and timely delivery of your order. The estimated delivery timeframe is [X] business days for most locations within Cambodia.

2. Shipping Charges:

Shipping charges will be calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed during the checkout process. Please note that additional fees such as customs duties or taxes may apply, depending on the destination and local regulations. These fees are the responsibility of the customer.

3. Order Processing:

Once your order is successfully placed and payment is confirmed, our team will process and pack your items for shipment. Order processing typically takes [X] business days. Please note that order processing time may be longer during peak seasons or promotional periods.

4. Shipment Tracking:

We provide shipment tracking information for all orders. Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment through the courier's website or tracking system.

5. Delivery:

5.1 Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

5.2 Delivery Attempts: Our courier partners will make multiple delivery attempts to the provided address. If the delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, additional shipping charges may apply if the customer requests a re-shipment.

5.3 Receipt of Package: Upon delivery, please carefully inspect the package for any signs of damage or tampering. If you notice any issues, please inform the delivery personnel and contact our customer support team immediately.

6. International Shipping:

At this time, we only offer shipping within Cambodia. We do not provide international shipping services.

7. Force Majeure:

In the event of unforeseen circumstances or force majeure events that may cause delays or disruptions to shipping operations (e.g., natural disasters, strikes, or government restrictions), we will make every effort to inform you promptly and work towards a resolution.

Please note that this Shipping Policy is in accordance with Cambodia government laws and regulations. If any conflicts arise between this policy and applicable laws, the laws will take precedence.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance.